Objectives:
• Understand the interest of Lean in administrative processes and services
• Learn to analyse a process, deploy the improvement tools, define a plan of action to improve the service level, the quality of the service offer, costs and lead times.
Program:
Introduction, context, background
• Use, context, results
• Notion of losses/waste, the 3M/variation
• Challenges of current processes
Lean Office tools
• Process mapping, VSM
• 5S and Visual Management
• Standards: codify knowledge
• Levelling
• Structured PDCA and problem solving
• Quality in the office: mistake-proofing systems
• Team facilitation and KPI
• Creation of unit flow and Takt Time: JIT administrative processes with simulation
Lean Office culture
• Paradigms and Leadership
• Policy deployment and indicators
• Process confirmation
Implementation
• Global improvement process: the stages, prerequisites and pitfalls
• Managing a Lean Office workshop
• Fields of application and an example of Lean office/service
Transposition: Lean workflow in my activity
Teaching methods:
• Practical exercises
• Group work
• Videos
• Role play and simulation exercises
Target public:
• Service operators (telecommunication, logistics, distribution,...)
• Change agents working in administrative and service processes
• Administrative officers working in a process that needs improving
Useful information:
Times: 9am - 5pm for the 3 days
Where: Paris
Registration: Call us on +33 (0) 9 50 69 12 70 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
Language: French